1. Information We Collect
At Dusk Flare Xenoria Hotel, we collect information to provide you with exceptional service and memorable experiences. The information we collect includes:
- Personal Information: Name, address, phone number, email address, date of birth, and payment information
- Reservation Details: Check-in/check-out dates, room preferences, special requests, and guest history
- Communication Records: Correspondence via email, phone, or other communication channels
- Website Usage: IP address, browser type, pages visited, and cookies data
- Preferences: Dining preferences, accessibility needs, and loyalty program participation
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your hotel reservations and stay
- Providing personalized services and accommodating special requests
- Processing payments and managing billing
- Communicating with you about your reservations and stay
- Improving our services and facilities based on guest feedback
- Marketing communications (with your consent)
- Complying with legal obligations and safety requirements
- Fraud prevention and security purposes
3. Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in hotel operations
- Legal Requirements: When required by law, court order, or government authorities
- Business Partners: With your consent, for joint marketing or service offerings
- Emergency Situations: To protect the safety and security of guests and staff
- Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Data Security
We implement comprehensive security measures to protect your personal information:
- SSL encryption for all online transactions and data transmission
- Secure data storage with restricted access controls
- Regular security audits and system updates
- Staff training on data protection and privacy practices
- Compliance with Canadian privacy laws and international standards
5. Your Rights and Choices
As our valued guest, you have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your information in a structured format
- Marketing Opt-out: Unsubscribe from marketing communications at any time
- Consent Withdrawal: Withdraw consent for certain data processing activities
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can manage your cookie preferences through your browser settings or our cookie consent tool.
7. Children's Privacy
Dusk Flare Xenoria Hotel does not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than Canada. We ensure that such transfers comply with applicable privacy laws and that adequate safeguards are in place to protect your information.
9. Retention Period
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Guest records: Up to 7 years for accounting and legal purposes
- Marketing data: Until you withdraw consent or request deletion
- Website analytics: Up to 26 months
- Security footage: Up to 30 days unless required for investigations
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.